Privacy and Security Policy
Pacific Window Washing is committed to protecting your personal information. This statement explains our practices.
What Personal Information We Gather
We gather personal information for the sole purpose of serving our customers needs. We consider all personal information as confidential and only personnel of Pacific Window Washing will have access to it. For example, we would collect the address for the purpose of servicing that address. Billing information is acquired for billing purposes only.
How We Use It
We only use the personal information we gather for purposes that you have agreed to, for example, to send you an invoice or contact you for scheduling. We do not collect personal information about any of our clients unless the client authorizes us to do so.
Who Has Access to It
Only people within Pacific Window Washing who need to access your personal information can access it; for example, our bookkeeper, to send an invoice would know your email address, if that is the method of billing that you choose.
How We Share It
We do not sell or provide your personal information to any third parties.
We might share your personal information under the following circumstances:
• We have your consent.
• We are required to share customer information by law, to protect the interests of the company or in the discharge of public duty.
• We need to share your personal information with an associate in order to provide a service you have requested. Our associate's use of your information is restricted to the delivery of the service you have requested.
How You Change or Remove It
You have access to your personal information that we retain. We try to keep your personal information accurate and up to date. If you'd like to change or remove your personal information, please contact us.
We use current security measures to safeguard your personal information.
• All the personal information you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access.
• We control access so that only people who need to access the information can. All staff of Pacific Window Washing are required to adhere to a security and confidentiality agreement.
We do accept credit card payments for invoices. All of this information is kept in our locked computer’s, these are password protected.
If you send us an email, we may save it if we think we'll need it to communicate with you. We never sell or share email addresses. Remember, email is not a secure way to send personal information because it is not encrypted. Please don't send any personal information to us using email; call us and we will take down the information, or use our forms and fax them.
Changes to this Statement
We will never share your personal information with outside sources, unless the law requires it. We have a strict confidentiality agreement with all of our employees and associates. If you have any questions please do not hesitate to contact us.